What is ISO 9001:2015 - Quality Management Systems?

ISO 9001 is the world's most popular and most commonly used standard

for quality management systems. ISO 9001 certification was implemented to provide quality products and services to the consumer by presenting a standard of regulation to comply with thus ensuring customer satisfaction, organizational benefits and quality upgradation all over the world.

An ISO 9001 quality management system is a very systematic and process driven approach to managing your business. ISO 9001 certification can be adopted by any organisation irrespective of its shape, size, age and geographical location.

Designed to be a powerful business improvement tool, A quality management system is a tool with which an organisation can determine how it can meet the requirements of its customers and the other interested parties that are involved in its activities.

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It is designed to support the company in ensuring you meet the need of your customers. ISO 9001 certification is suitable for all sizes and types of organisation and is well established around as an invaluable quality management system standard.

Benefits of ISO 9001:2015 Quality Management System:

• Product and services meet the International Standard of Quality.
• Customers and shareholders have confidence & trust in you.
• Enhance your product & service quality to approach increased customer satisfaction.
• Foresee risks and opportunities. Prepare yourself systematically, in advance for it.
• Product quality is promoted to meet Quality Management system requirements.
• Provides senior management with an efficient management process
• Certification adds credibility of international stature, against other organizations that do not demonstrate such third-party endorsements.
• Helps establish appropriate systems to control manpower systematically and monitor their performances.
• Mandates continuous monitoring & measurement of the processes that prevent unintended derailments.
• Sets out areas of responsibility across the organisation
• Mandatory if you want to tender for some public sector work
• Communicates a positive message to staff and customers
• Identifies and encourages more efficient and time-saving processes
• Highlights deficiencies
• Reduces your costs
• Provides continuous assessment and improvement
• Marketing opportunities

ISO has adopted the process approach which follows the PDCA act (Plan – Do – Check – Act) cycle which brings in a drive for continued perfection in the process of the organization. Another important key to ISO 9001 is 7 basic Principles of Quality Management System. These are the seven pillars on which an ideal Quality Management System is built.

• Customer focus
• Process approach
• Leadership
• Improvement
• Relationship Management
• Engagement of People
• Evidence-based decision making